Website Terms of Use

1. Agreement and Who We Are

These Terms of Use (the "Terms") govern your access to and use of the marketing website at healthease.app, including its subpages and any content we publish on it (together, the "Site"). The Site is operated by Vanta (Private) Limited ("Vanta", "we", "us", "our"), a company incorporated in Pakistan.

By accessing or using the Site, you agree to these Terms. If you do not agree, do not use the Site.

1.1 These Terms cover the Site only

These Terms do not govern use of the HealthEase software product (the "Product") — our clinic and hospital management software, offered as a hosted subscription and as an Android application. Use of the Product is governed by a separate Subscription Agreement and, for personal data processed in the Product, a Data Processing Agreement, both available at healthease.app/legal. If there is any conflict between these Terms and a signed customer agreement, the customer agreement prevails for the Product.

2. The Site Is Informational — Medical Disclaimer

The Site and the Product are administrative and management software and content. HealthEase is NOT a medical device and does NOT provide medical advice, diagnosis, treatment, or clinical decision-making. Nothing on the Site is medical advice. Clinicians and healthcare providers remain solely responsible for all diagnosis, treatment, prescribing, and patient care. To the maximum extent permitted by applicable law, Vanta is not liable for clinical outcomes.

Content on the Site (including guides, articles, screenshots, and pricing estimates) is provided for general information only. Screenshots and examples use fictional demonstration data. Pricing estimates shown by any on-site estimator are indicative only and are not an offer; binding prices are set out only in a written quote or signed agreement.

3. Free Trial — Promotional Offer Terms

Where the Site (or a promotion that points to the Site, such as our free-trial flyer and its QR code) describes a free trial of HealthEase, the following terms apply:

1. Duration. The free trial runs for a limited free trial period from activation; the length of the trial period is stated when you sign up.
2. Full product. The trial includes every module, with no patient or usage cap.
3. AI features. As on a paid subscription, AI capabilities are available only if separately agreed in advance and in writing with Vanta.
4. No payment card required. No payment card is required to start the trial; billing for a paid subscription is arranged separately with Vanta — in Pakistani Rupees (PKR) for an organisation located in Pakistan and in United States Dollars (USD) for one located anywhere else — payable online by card payment (for example, debit or credit card) through the payment gateway of United Bank Limited ("UBL"), our third-party payment processor, or arranged directly with Vanta by invoice and bank transfer — unless otherwise agreed in writing. Online card payments are handled by UBL under its own PCI-DSS-compliant terms; Vanta does not receive or store full card numbers.
5. One trial per organisation.
6. Changes to the offer. Vanta may modify, suspend, or withdraw this promotional offer at any time. Changes do not shorten a trial already activated.
7. After the trial. Continued use of the Product requires a paid subscription. If you do not upgrade, your account enters a read-only grace period and then locks. For safety, Vanta uses reasonable efforts to keep read access to patient records available rather than hard-locking it — subject to availability, the "as is" disclaimers set out later in these Terms, and the Subscription Agreement.

Use of the Product during a trial is subject to the Subscription Agreement (or the Trial Offer Terms) presented at sign-up, not to these Terms. The full Trial Offer Terms are available at healthease.app/legal.

4. Acceptable Use of the Site

You may use the Site only for lawful purposes. You must not:

• attempt to gain unauthorised access to the Site, its servers, or any connected system, or probe, scan, or test their vulnerability without our written permission;
• interfere with the Site's operation (including denial-of-service attacks, flooding forms, or introducing malware);
• scrape, harvest, or bulk-download Site content or submitted data, or use automated tools to access the Site other than ordinary search-engine indexing;
• submit false, misleading, or unlawful information through Site forms, or impersonate any person or organisation;
• submit any patient data or other confidential health information through Site forms — the Site is not a channel for clinical data;
• use the Site to send unsolicited marketing, or misrepresent an affiliation with Vanta or HealthEase;
• frame or mirror the Site, or remove or obscure any proprietary notices.

We may suspend or block access to the Site (including by technical means) for any breach of these acceptable-use rules, and may preserve and disclose information as required by law.

Responsible security-vulnerability reports are welcome at wecare@healthease.app.

5. Intellectual Property

The Site and all its content — text, graphics, logos, product names, screenshots, page designs, guides, and software — are owned by Vanta or its licensors and are protected by copyright, trademark, and other intellectual-property laws. "HealthEase" and the associated logos are trade marks and trade names of Vanta (Private) Limited.

You may view, download, and print Site content for your internal evaluation of HealthEase. Any other reproduction, distribution, modification, or commercial use requires our prior written permission. No licence to the Product or any Vanta intellectual property is granted by these Terms.

6. Information You Submit

If you submit information through the Site (contact forms, demo requests, quote requests), you confirm it is accurate and that you are authorised to provide it. Our handling of personal data submitted through the Site is described in the Website Privacy Policy at healthease.app/legal. Feedback or suggestions you send us about the Site or the Product may be used by us without restriction or obligation.

7. Third-Party Links and Services

The Site may contain links to third-party websites or services (including app stores). These are provided for convenience only. We do not control and are not responsible for third-party content, terms, or privacy practices, and a link does not imply endorsement. Your use of third-party sites is at your own risk and subject to their terms.

8. Site Provided "As Is" — No Warranty

To the maximum extent permitted by applicable law:

• The Site and all its content are provided "AS IS" and "AS AVAILABLE", without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free availability.
• We do not warrant that the Site will be secure, free of viruses or other harmful components, or that content is complete, current, or error-free. Product descriptions and roadmap statements on the Site are informational and may change; only a signed agreement creates binding product commitments.
• We may change, suspend, or discontinue any part of the Site at any time without notice.

Nothing in these disclaimers limits any warranty or right that applicable law does not allow to be excluded.

9. Limitation of Liability for the Site

To the maximum extent permitted by applicable law:

1. Excluded losses. Vanta shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, business, goodwill, or data, arising out of or in connection with your use of (or inability to use) the Site or its content, whether in contract, tort (including negligence), or otherwise, even if advised of the possibility.
2. Cap. Because the Site is provided free of charge, Vanta's total aggregate liability arising out of or relating to the Site shall not exceed the amount (if any) you have paid Vanta for access to the Site. This cap reflects the free, informational nature of the Site and applies per claim and in aggregate.
3. Your responsibility. You are responsible for your own use of the Site, for the accuracy of information you submit, and for any decisions you make based on Site content. You will indemnify Vanta against third-party claims arising from your unlawful use of the Site or your breach of these Terms.

Carve-outs — what these Terms never exclude. Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any statutory data-protection or consumer rights that cannot lawfully be excluded or limited; or (d) any other liability that applicable law does not permit to be excluded or limited. Where a jurisdiction does not allow certain exclusions, they apply to you only to the extent permitted there.

For the avoidance of doubt: liability relating to the Product (including uptime, data handling, and clinical use) is governed exclusively by the Subscription Agreement and the Data Processing Agreement, not by these Terms.

10. Force Majeure

Vanta is not responsible for any failure or delay in the Site's availability caused by events beyond its reasonable control, including internet or hosting failures, power outages, acts of government, natural disasters, epidemics, civil unrest, or third-party service failures.

11. Changes to These Terms

We may revise these Terms at any time by posting the updated version on the Site with a new "Last updated" date. Material changes will be highlighted where reasonably practicable. Your continued use of the Site after changes take effect constitutes acceptance of the revised Terms.

12. Governing Law and Jurisdiction

These Terms, and any dispute arising out of or in connection with the Site, are governed by the laws of Pakistan, and the courts of Islamabad, Pakistan shall have exclusive jurisdiction — in each case to the extent permitted by mandatory consumer-protection or data-protection law in your place of residence.

13. General

If any provision of these Terms is held unenforceable, the remainder stays in effect and the provision is enforced to the maximum extent permitted. Our failure to enforce a provision is not a waiver. These Terms, together with the Website Privacy Policy and the Cookie Policy, are the entire agreement between you and Vanta regarding the Site (they do not supersede any signed customer agreement for the Product). You may not assign these Terms; we may assign them as part of a corporate reorganisation, merger, or sale.

14. Contact

• Email: info@healthease.app
• Website: healthease.app

Questions about these Terms, privacy, or security should be directed to info@healthease.app, or submitted through the contact page on the Site.