End User Licence Agreement

This End User Licence Agreement ("EULA") is between Vanta (Private) Limited, a company incorporated in Pakistan ("Vanta", "we", "us"), and you, the individual installing or using the HealthEase application on Windows, Android, or iOS (the "App").

The App is the client software for the HealthEase clinic and hospital management service (the "Service"). Use of the Service itself is governed by the HealthEase Subscription Agreement between Vanta and your organisation (the clinic or hospital that authorised your account) — available at healthease.app/legal — together with the Acceptable Use Policy and, for patient data, the Data Processing Agreement between Vanta and your organisation. If this EULA conflicts with the Subscription Agreement, the Subscription Agreement prevails for your organisation's use of the Service.

By installing or using the App you accept this EULA. If you do not agree, do not install or use the App.

1. Licence Grant

Subject to this EULA and the Subscription Agreement, Vanta grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to install and use the App on devices you own or control, solely:

1. for the internal business purposes of the organisation that authorised your account; and
2. in connection with a valid HealthEase account (paid subscription or active trial).

This is a licence, not a sale. Vanta and its licensors retain all right, title, and interest in the App, including all intellectual-property rights. All rights not expressly granted are reserved.

2. Restrictions

You may not, and may not permit anyone else to, except to the extent a restriction is prohibited by applicable law:

1. copy (other than a reasonable number of installation/backup copies), modify, translate, or create derivative works of the App;
2. reverse engineer, decompile, or disassemble the App, or attempt to derive its source code or underlying algorithms;
3. rent, lease, lend, sell, sublicense, distribute, or otherwise transfer the App or your licence;
4. remove or alter proprietary notices in or on the App;
5. use the App to access the Service without authorisation, to access another organisation's data, or to circumvent security, entitlement, or usage-limit mechanisms (including trial limits);
6. use the App in violation of the Acceptable Use Policy or applicable law.

3. Your Account and Patient Data

1. The App is intended for use by authorised staff of healthcare organisations. Your access rights are assigned by your organisation, and your organisation is responsible for your use under its agreement with Vanta.
2. Patient data you access through the App belongs to your organisation's records and is subject to medical confidentiality and data-protection law. Access only what your role and the law permit. Activity in the App is logged and auditable.
3. The App may keep an encrypted-at-rest-where-available local working copy of data on your device, intended to help your facility continue operating during internet outages. Protect your device: use the device lock, keep the operating system updated, and report a lost or stolen device to your administrator and to Vanta without delay. The App applies session locks and local-data purge policies set by Vanta and your organisation.

4. Updates

The App may download and install updates, and we may require you to install an update to keep using the App (for example, a security fix or a compatibility change with the Service). Updates are part of the App and covered by this EULA. We may also modify or discontinue App features as the Service evolves, subject to your organisation's Subscription Agreement. App-store versions may update automatically per your device settings.

5. Device Permissions

The App requests only the permissions it needs for the features you use. Depending on platform and configuration, these may include:

You can withhold or revoke permissions in your device settings; the related features simply will not work. Details of data handling are in the HealthEase privacy documents at healthease.app/legal (privacy contact: info@healthease.app).

6. Third-Party and App-Store Terms

1. App stores. If you obtained the App from the Apple App Store, Google Play, or the Microsoft Store, your use is also subject to that store's terms. This EULA is between you and Vanta only — the store operator is not a party, has no obligation to provide maintenance or support for the App, and is not responsible for the App or any claims relating to it.
2. Apple-specific terms (App Store). To the extent required by Apple's Licensed Application End User License Agreement provisions: the licence granted here is limited to use of the App on Apple-branded devices that you own or control, as permitted by the App Store Usage Rules; in the event of the App's failure to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) — to the maximum extent permitted by law, Apple has no other warranty obligation; Apple and its subsidiaries are third-party beneficiaries of this EULA and may enforce it against you.
3. Third-party components. The App may include open-source or third-party components under their own licences. Where such licences require it, the applicable notices are made available in the App or on request from info@healthease.app.

7. Medical Disclaimer

HealthEase is administrative and management software. It is NOT a medical device and does NOT provide medical advice, diagnosis, or treatment recommendations. Clinicians remain solely responsible for all diagnosis, treatment, prescribing, and patient care. Information displayed in the App is for administrative and informational purposes only.

8. Warranty Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE", AND VANTA DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE APP WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. Some jurisdictions do not allow the exclusion of certain warranties; where that is the case, the exclusions apply to the maximum extent the law allows, and nothing in this EULA limits statutory rights that cannot be waived.

9. Limitation of Liability and Indemnity

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

1. VANTA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, ANTICIPATED SAVINGS, GOODWILL, OR DATA (INCLUDING DATA CORRUPTION OR LOSS), ARISING OUT OF OR RELATED TO THIS EULA OR THE APP, UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY;
2. VANTA WILL NOT BE LIABLE FOR ANY FAILURE, DELAY, INTERRUPTION, LOSS, OR DAMAGE ARISING FROM EVENTS OR CONDITIONS BEYOND ITS REASONABLE CONTROL, INCLUDING FAILURES OR ACTS OF THIRD-PARTY APP STORES, NETWORKS, INTERNET CONNECTIVITY, DEVICES, OPERATING SYSTEMS, OR OTHER THIRD-PARTY SERVICES, OR ANY FORCE-MAJEURE EVENT;
3. VANTA'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS UNDER OR RELATED TO THIS EULA AND THE APP WILL NOT EXCEED THE AMOUNT IN PAKISTANI RUPEES (IF ANY) YOU PERSONALLY PAID FOR THE APP IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THIS CAP IS AGGREGATE ACROSS ALL CLAIMS AND IS NOT MULTIPLIED BY THE NUMBER OF CLAIMS OR INCIDENTS. LIABILITY TO YOUR ORGANISATION IS GOVERNED SOLELY BY THE SUBSCRIPTION AGREEMENT AND ITS CAP.

Your indemnity. To the maximum extent permitted by applicable law, you will indemnify and hold harmless Vanta, its affiliates, and their respective officers and personnel from and against any third-party claims, and any resulting losses, liabilities, damages, and reasonable costs (including reasonable legal fees), arising out of or related to (a) your use of the App in breach of this EULA, the Acceptable Use Policy, or applicable law; (b) your unauthorised access to, or misuse of, the App, the Service, or any other person's data; or (c) your infringement of any third-party right through your use of the App. This indemnity does not apply to the extent a loss results from Vanta's own breach of this EULA or from any matter that cannot lawfully be made the subject of such an indemnity. Nothing in this indemnity displaces or reduces your organisation's responsibilities under the Subscription Agreement, which govern as between Vanta and your organisation.

Exceptions. Nothing in this EULA excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence to the extent it cannot lawfully be excluded, or for any other liability that cannot lawfully be excluded or limited (including non-excludable statutory data-protection and consumer rights). Where law permits limitation but not exclusion, liability is limited to the maximum extent allowed.

10. Termination

1. This EULA is effective until terminated. It terminates automatically when your organisation's Subscription Agreement or your authorisation to use the Service ends, or if you breach this EULA.
2. Vanta may revoke the licence on notice where reasonably necessary for security or legal compliance.
3. On termination, stop using the App and uninstall it. Locally cached data is purged in accordance with the App's data policies; the underlying records remain with your organisation under its agreement with Vanta (the Subscription Agreement provides that read access to patient records held on the platform is never hard-locked while the data remains on the platform, as a patient-safety commitment).
4. The following survive termination: the restrictions on your use of the App, your obligations regarding patient data and confidentiality, the medical disclaimer, the warranty disclaimer, the limitation of liability and your indemnity, these termination provisions, the governing-law and jurisdiction terms, and the general provisions of this EULA.

11. Governing Law

This EULA is governed by the laws of the Islamic Republic of Pakistan, and the courts at Islamabad, Pakistan have exclusive jurisdiction, save that nothing deprives you of protections of mandatory law in your country of residence.

12. General

1. If any provision is unenforceable, it is enforced to the maximum permissible extent and the remainder stands.
2. Vanta's failure to enforce a provision is not a waiver.
3. You may not assign this EULA; Vanta may assign it as permitted under the Subscription Agreement framework.
4. This EULA (with the documents referenced in it) is the entire agreement between you and Vanta about the App.
5. We may update this EULA from time to time; material updates will be notified in the App or the store listing, and continued use after the effective date is acceptance. The "Last updated" date above records the current version.

---

Contact. Vanta (Private) Limited — a company incorporated in Pakistan Email: info@healthease.app Website: https://healthease.app